Patient on a Healthier Path Following ‘Ping’ Intervention

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A month without an emergency department visit is a good month indeed.

And it’s been a good month for a Western Kentucky resident who went to the emergency department nearly 80 times in the last year, either at Baptist Health Paducah or another nearby facility. The difference? A real-time notification from PatientPing – called a “Ping” – sent to Baptist Health staff, alerting them on the person’s most recent ER visit.

“A ‘Ping’ notification enabled one of our care advisors to meet in person with the patient to discuss their condition and complete follow up calls after their emergency department visit at a nearby hospital,” said Mitsy Harned, director of Continuum Care at Baptist Health. “As of today, the patient is almost one month without an emergency department encounter at either Baptist Health Paducah or the other facility since intervention.”

“This is just one example of the patient benefits we’re seeing from the PatientPing platform.”

Both patients and providers benefit when unnecessary readmissions or hospitalizations are avoided, as this leads to better patient outcomes and reduced costs.

Baptist Health has partnered with PatientPing, a service that allows clinical staff to receive real-time notifications — called “Pings” — through a web app, text message or email when patients are admitted, discharged, or transferred to any surrounding providers, hospitals, or facilities on PatientPing’s existing national network.

The partnership allows Baptist Health to better monitor, align and coordinate care plans for its patients and apply timely interventions to improve health outcomes, especially for the most vulnerable of patients with chronic or comorbid conditions.

Baptist Health is an early adopter, and the first health system in Kentucky to use PatientPing. PatientPing’s national network of providers includes approximately 4,500 admitting sites, along with more than 200 provider organizations and 1,000 hospitals.

To learn more about PatientPing, watch this video or click here.