Selecting the Right Home Care Provider

First, ask your physician or other health care provider for recommendations of home care providers. Once you acquire the names of several providers, you will want to learn more about their services and reputations. Use this list of questions to learn about each agency. This insight will help you determine which agency would be best for you or your loved one.

  • How long has this agency been serving the community?
  • Does this agency provide information explaining its services, eligibility requirements, fees, and funding sources?
  • Who will evaluate the patient’s home care needs? What does this entail?
  • What is the physician’s role in-home care?
  • Does the agency include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver?
  • How does the agency educate family members on the care being administered to the patient?
  • How does this agency select and train its employees? Are there background checks?
  • Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
  • What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
  • How does this provider ensure patient confidentiality?

Learn more about Baptist Health Home Care.

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